DataCeutics, the Philadelphia area based, 23-year-old Functional Service Provider (FSP) of statistical programming, has not only survived the movement of programming offshore, but it has thrived and is now better positioned for growth than ever before.
In a world where pricing is viewed as a motivator for a strong bottom line, DataCeutics is proving that success is synonymous with high-quality, clinical programming. This isn’t more clearly articulated than considering a typical process done in clinical programming where one group conducts a quality check and validates another groups’ programming work.
As DataCeutics is often brought in to act as an external force to check another company’s work, the inside word is that on average, one can find about a 20% error rate in programming work being done. This error rate is rather high and costs companies quite a bit of time and money.
ABOUT THE FOUNDERS
DataCeutics may not be the size of some of the larger CROs in the drug development business, but it is currently having some of its best years yet. Founders Matt Ferdock and Paul Gilbert have not only enjoyed their successes but have, through various foundations, helped employees and special interest groups as well.
Both men are first and foremost, programmers but when you speak to them you quickly learn they are savvy businessmen who know what the customer wants and makes sure the customer comes first and that the work delivered is first-class. This substantiates the reason DataCeutics hires 6% after reviewing hundreds of resumes each year.
The founders’ personalities are firm, staunch, and bottom-line business minded. Their goals are trim and focused, supporting pharmaceutical and biotech companies using only highly-skilled programmers to support customers with their drug submissions to the FDA.
MATT FERDOCK, CEO
CEO Matt Ferdock is most proud of what he and his partner, Paul Gilbert, President, have grown over the last two decades. Ferdock adds, “Over the years, we have listened to our customers to learn what is most helpful to them. We have developed tools to help with macros such as DataCeutics’ CR Toolkit, which saves companies a sizeable amount of time by not having to develop tables and graphs from scratch.”
DataCeutics has also set up their headquarters as a Statistical Computing Environment (SCE) so companies can transfer projects to a team of DataCeutics’ programmers working in a compliant environment run by validated Standard Operating Procedures (SOPs).
"We are ready for customer projects. We have a strong team led by Steve Light, who is part of our Executive Leadership Team and who has been with DataCeutics for over 20 years. Having conducted over 50 assessments to help companies bring their programming environments within compliance with industry standards, we are ready to help more sponsors,” says Ferdock.
"Over the years, we have listened to our customers to learn what is most helpful to them. We have developed tools to help with macros ... [that] save companies a sizeable amount of time by not having to develop tables and graphs from scratch."
Assessing if a programming department is being operated in an SCE-compliant environment is done with a logical process and can take anywhere from 1-5 days. Essentially, you understand the client’s programming environment today, and compare the operations to where it should be by conducting a gap analysis. If a company doesn’t have SOPs, then DataCeutics will use their own as a starting point and will modify them to reflect the clients’ environment.
The DataCeutics’ headquarters is always abuzz with activity to help others. Employees and management alike have their own special philanthropy interests, domestic and international, and have a common goal of making someone else’s life better.
Donations include computers to local schools, funds for micronutrients recently brought to Haiti, and support to advance medical research to improve serious scars from burns or surgery. The personal causes of DataCeutics’ employees and the company extend worldwide and each tells personal stories that are reflected on the company’s website.
INVESTING IN EMPLOYEES
Mr. Ferdock knows that the difference in his company has to do with the employees he and Mr. Gilbert invest in. Mr. Ferdock adds, “If we hire the best and the brightest for our customers, we are delivering excellence. In this business there is little time for unraveling mistakes as the clock is ticking. We want industry to recognize us as the “A-Team” who will get the job done right the first time.”
"In this business there is little time for unraveling mistakes as the clock is ticking. We want industry to recognize us as the 'A-Team' who will get the job done right the first time."
-Matt Ferdock, DataCeutics CEO
Mr. Ferdock and Mr. Gilbert prefer their programmers to work in their remote offices where they are focused and available to support customers around the clock if needed, which has occurred on many occasions when errors are identified and submission deadlines are closing in.
“Programmers get on a roll and keep working which differs from a traditional 9-5 job," says Mr. Ferdock, "There is nothing traditional about what DataCeutics does and I think that helps differentiate the company. Our team structures are organized to support a strong remote atmosphere that also saves customers about 30% operating expense."