Can't get No Satisfaction?

At DataCeutics, striving for favorable employee satisfaction is something to take pride in. Yearly, we take steps to ensure that our employees’ interests are understood and are included in our operational decisions. We not only wish to have a positive company image with our employees but also with their friends and families, as well. We firmly believe having happy and appreciated employees will allow us to provide better service for our customers.

Conducting employee satisfaction surveys allows our employees to let us know how we are doing, where we can approve, and what we should continue to do. Having a positive image among our employees builds trust, long-term relationships, and a positive workplace that spills over into the services our customers expect from us. We are building a strong service for our customers, and starting with a happy workforce enforces our mission and vision for excellence in the work environment. It takes continuous effort for clear, concise and effective communications which is the foundation for work excellence.

Except for our corporate office, our employees work remotely so all the more reason for our focus on communications being a high level of importance on our to-do list. “We offer highly-skilled programming services and employees for our customers and I couldn’t be more delighted than I am at this time,” said Paul Gilbert, President of DataCeutics. “We also feel that if we show by example that we care about our employees, then they will act the same towards our customers.” It’s true. Studies have shown that leaders who exhibit a certain behavior are more likely to find their organizations following suit. Employee satisfaction surveys are one of the pillars of DataCeutics’ foundation. We boast a low employee turnover rate of 6 percent, compared to our competitors whose turnover rates are more like 20–50 percent annually.

A recent Gallup survey found only 13 percent of employees are engaged at work, meaning the vast majority of working adults do not enjoy their work. By one recent measure, this costs US companies roughly $450–$550 billion annually. Looked at another way, poor employee engagement is an opportunity for companies to boost their productivity by investing in employees’ welfare and workplace happiness.

Another recent study, by economists at the University of Warwick, found that happiness led to a 12 percent spike in productivity, while unhappy employees proved 10 percent less productive. As the research team put it, “We find that human happiness has large and positive causal effects on productivity. Positive emotions appear to invigorate human beings.”

Professor Andrew Oswald, a researcher leading a study in this recent study said companies that invest in employee support and satisfaction tend to succeed in generating happier workers. At Google, employee satisfaction rose 37 percent as a result of those initiatives — suggesting that financial incentives aren’t enough to make for highly productive employees. “We’re not the only ones that believe in employee satisfaction, and as studies show it’s for good reason,” added Matt Ferdock, CEO of DataCeutics. Adding “Investing in employee satisfaction is also an investment in the company’s competency, productivity, and image; showing that your care goes a long way.”